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Find quick answers to the questions we hear the most.
What is Ocean Loop?
Ocean Loop is the direct-to-consumer service launched by OV Loop to support Fisker Ocean owners in North American and Europe. It provides cloud connectivity, mobile network access, over-the-air (OTA) software updates, remote diagnostics and repair software, and future feature upgrades—ensuring vehicles remain functional, secure, and continuously improving even after Fisker Inc.’s closure.
Who is OV Loop?
OV Loop is a software provider with deep industry expertise in areas such as digital payments infrastructure, automotive expertise, digital wallets and mobility network platforms that was hired by American Lease and the Fisker bankruptcy trustee to manage and maintain the connected cloud infrastructure for Fisker Ocean vehicles.
What happened to Fisker Inc.?
Fisker Inc. is no longer operational. Fisker filed for bankruptcy in June 2024 due to financial difficulties, entering Chapter 7 bankruptcy leading to the liquidation of the company and its assets.
What's included in the base subscription?
Cloud connectivity OTA updates through 2.2.3 Remote diagnostics and fixes New secure mobile app Streaming/music access GPS/time accuracy PKC (Phone-as-a-Key) support Phone/email customer support
Can I cancel anytime?
Yes. Your vehicle keeps installed updates, but you lose cloud access, support, and eligibility for future OTA updates.
How do I add 2.5 & 2.6 to my active subscription?
Please navigate to your profile -> click "Plan" in the sidebar -> click "Edit options" button -> choose the ad-ons you'd like to add to your service.
Who is eligible for the OS 2.5 update?
All Ocean Loop customers are eligible for the 2.5 update. To ensure a smooth process, updates must be installed in sequential order. This means your vehicle needs to be on version 2.2.3 before the 2.5 update can be delivered. Updates are released over the air (OTA) on a first-come, first-served basis
I’ve paid for OS 2.5. When will the update take place?
Please allow 2–3 business days for the download/update icon to appear on your Ocean display after payment is confirmed.
When will I get OS 2.6 and Hardware?
OS 2.6 and the related hardware are expected to start rolling out in late October or early November. We really appreciate your patience and understanding as we work to bring this new feature to you. 12:56
Can I still drive while the update is downloading?
Yes. Your Ocean is safe to drive while the update is downloading in the background.
What to do once the update notification appears?
1. Accept the Terms and Conditions displayed on your screen. 2. Once the installation is initiated, the vehicle cannot be driven; please follow the on-screen instructions carefully. 3. Allow approximately 1 hour for the installation to complete while the vehicle remains stationary.
How will I know the update is complete?
Once installation is finished, your Ocean will restart, and you will see confirmation that OS 2.5 has been successfully applied.
Haven’t seen the update icon after 3 business days?
If you do not see the update icon after the expected timeframe, please contact our support team at https://ocean.ovloop.com/contact for assistance.
Is it safe to leave 3rd-party OBD2 dongle plugged in?
Most OBD2 adapters lack intelligent power management and continue to draw power from the 12V battery even when the vehicle is off—unlike components such as the infotainment system or cabin lights, which shut down automatically. In many electric vehicles, the 12V system plays a critical role in monitoring the status and health of the high-voltage battery. If the 12V battery voltage drops too low, it can trigger system errors or disrupt the vehicle’s ability to manage its high-voltage systems. This can lead to safety-critical malfunctions or operational issues, such as startup failure or loss of access to electronic systems.
Why does my lock/unlock sound reset?
This is a known issue. To keep your preferred sound, reselect it and set your vehicle’s energy standby timer to 24 hours. Note: your ICC resets every Sunday, which may cause the sound to revert—simply reapply your preferred sound if needed.
How long does Ocean Loop activation take?
Activation isn’t instant, but it’s a quick and predictable process: Step 1 – T-Mobile and Cloud connectivity vehicle service setup (24–48 business hours) - We activate your Ocean’s data line with T-Mobile. - No action is needed from you. Step 2 – Over-the-air update to OS 2.2.3 (7–10 business days after service is live) - You’ll receive an email invitation to opt in to the update. - Once you confirm, your Ocean will receive the 2.2.3 update on a scheduled date. Step 3 – O Loop app invite (after 2.2.3 is installed) - You’ll get an email invite to join the O Loop app. - Follow the steps in the app to connect your Ocean and enable Phone-as-Key. Tip: Keep an eye on your inbox (and spam folder) for your O Loop invite after the update completes.
What is the OTA Update Scheduling Process?
To ensure a smooth and efficient update experience, we follow a structured process to identify eligible vehicles, notify customers, and coordinate the OTA deployment. Here's how it works: 1. Identify Eligible Vehicles We begin by pulling a list of Vehicle Identification Number (VIN) from our existing Ocean Loop customer database. 2.Screen for Compatibility Each VIN is screened against the update’s technical requirements to determine compatibility. This includes checking software versions, hardware configuration, and other necessary preconditions. 3.Send Invitation to Eligible Customers For vehicles that meet the update criteria, we send a personalized email invitation to the customer. This email includes details about the update, along with the proposed date and time for the deployment. 4. Customer Confirmation Window Customers are given 2 days to respond with a “Yes to Update” confirmation. This ensures that their vehicle will be parked and ready for the OTA at the scheduled time. 5. Monitor Responses and Prepare for Deployment We track confirmations and follow up with any customers who haven’t responded. For those who opt in, we finalize the update schedule and include their vehicle in the deployment batch. 6. Deployment and Post-Update Support On the scheduled date, we initiate the OTA update. If any issues arise during the process, we notify the customer, especially if the issue requires extra time to resolve or their intervention.
O Loop app sign-in, pairing, or Phone-as-Key issues
Some users may experience sign-in hiccups, pairing issues, or unstable Bluetooth (BLE) connections. These are often due to session data not fully clearing after logout. Quick Fix (works for most issues): 1. Uninstall the O Loop app. 2. Reinstall the latest version (v1.1.0) from the App Store or Google Play. 3. Open O Loop and sign in. 4. If your password reset email link doesn’t work, reinstall the app and use “Forgot password” directly in the app. Known issues & workarounds 1. Password reset link doesn’t work → Uninstall → reinstall v1.1.0 → “Forgot password” in-app. 2. After pairing, app still shows “Link my EV” → Uninstall → reinstall v1.1.0 → sign in again. 3. Some commands don’t run → Another app (like OceanLink Pro) may be connected to your Ocean. Force close both OceanLink Pro and O Loop, then open O Loop only.
Bluetooth (BLE) still won’t connect or is unstable?
Try these steps in order: 1. Force close and relaunch O Loop. 2. Confirm your Ocean is running OS 2.2.3. 3. Check your phone settings: a. Bluetooth is ON. b. O Loop has Bluetooth permissions (on Android: Location and Nearby devices). 4. Eliminate conflicts: a. Make sure no other app is connected via BLE to your Ocean. b. Move away from clusters of other BLE devices before retrying.
Will features be removed if I unsubscribe?
No. Updates already installed remain active.
Why is my 12V monitor SoC higher than OS 2.5?
The core difference lies in accuracy and integration. The Ocean's 12V IBS (Intelligent Battery Sensor) is installed inline with the battery's current path, allowing it to precisely measure all electricity entering and leaving the battery (input/output). This enables it to calculate the true State of Charge (SoC) and State of Health (SoH) by tracking charge history, temperature, and current flow with high fidelity, integrating this crucial data directly into the vehicle's computer systems for proactive power management of an AGM Battery. In contrast, an aftermarket monitor that is not inline typically relies only on a simple voltage reading taken at the battery terminals. While this gives a basic indicator of charge, it cannot accurately calculate the cumulative energy flow, making it less reliable for determining the battery's actual remaining capacity or long-term health.
Which software versions are available now?
2.2.1: Safety patches (T.REX 1.3.35) 2.2.2: Adds ICC49 2.2.3: ECC, AMP, BCM, PKC, VSP, OHC improvements
What’s coming next?
OS 2.5 (ETA: 2nd half of Sept, 2025): Infotainment upgrades, torque vectoring, standby mode, visual/audio updates, CID fixes, and Wi-Fi hotspot support OS 2.6 (ETA: Oct, 2025): Android Auto & Apple CarPlay via hardware kit
Will 2.5/2.6 be included in my base subscription?
No. They will require a one-time fee as indicated in our pricing section above.
Is there a 2.4 update?
No. You will go directly from 2.2.3 to 2.5 when available.
What if an OTA update fails?
You may be referred to a certified partner for in-shop updates.
What does the new app do?
Secure remote unlock/start, OTA status, vehicle status, PKC, improved access security
When will the app launch?
Targeting Mid-Late July 2025. Included with subscription.
Is my data secure?
Yes. OV Loop uses encrypted data channels and secured app protocols.
Are third-party tools supported?
No. Legacy APIs have been disabled for security. Only the Ocean Loop mobile app is supported.
Can I opt out of updates or rollback software?
- You may request to delay certain non-critical updates. - Once installed, updates cannot be rolled back.
Will GPS, music, and infotainment work?
Yes. Cloud connectivity restores these features.
What’s the difference between OS 2.5 and 2.6?
OS 2.5 delivers major infotainment, performance, and user interface upgrades that will only be supported via OTA without additional hardware. OS 2.6 builds on 2.5 by adding Apple CarPlay and Android Auto support, but requires a USB hardware kit and can only be installed via OTA. It will introduce phone mirroring, voice assistant support (Siri, Google Assistant, Alexa), and deeper media integration.
What if my car can’t receive updates remotely?
You’ll be referred to a certified repair provider in our partner network.
What’s after OS 2.6?
Planned updates may include: - One-Pedal Drive - Enhanced ADAS features - Infotainment personalization
Will future updates cost extra?
Yes. OS 2.6 will be optional add-on, priced separately from the base subscription. Pricing will be communicated in advance.
How do I get my recall addressed?
OV Loop does not manage recall service. For assistance, please direct your inquiries to oceanrecalls@fiskerinc.com
How do I request a recall-related reimbursement?
OV Loop does not manage reimbursement processing. For assistance, please direct your inquiries to oceanrecallrefunds@fiskerinc.com
What software version will I receive if I sign up?
You will receive software versions up to 2.2.3.
Will the upgrade include PKC21?
PKC20 is included in version 2.2.3.
What if the OTA update bricks my car?
There are multiple reasons that may cause a car to be bricked during or after an OTA update. Some cars have been built in a way that they simply don’t support an OTA update, and we do not know which specific cars these are. Vehicle conditioning is very important before the OTA update is pushed. Having a healthy 12V battery and good connectivity is also very important and is more within the Ocean owner’s control.
Timeline for further European software versions?
The features promoted for versions 2.5 and 2.6 apply for the European version as well.
Do v2.5 and v2.6 follow the same timeline in Europe?
Yes. The indicative timeline is: - 2nd half of Sept, 2025 for version 2.5 - Oct, 2025 for version 2.6
Do you have repair partners available in Europe?
We are in the final stages of building our support network with our European partner and should have more information in the upcoming weeks.
FAQ
You had questions.
We have answers.
Find quick answers to the questions we hear the most.
What is Ocean Loop?
Who is OV Loop?
What happened to Fisker Inc.?
What's included in the base subscription?
Cloud connectivity OTA updates through 2.2.3 Remote diagnostics and fixes New secure mobile app Streaming/music access GPS/time accuracy PKC (Phone-as-a-Key) support Phone/email customer support
Can I cancel anytime?
Yes. Your vehicle keeps installed updates, but you lose cloud access, support, and eligibility for future OTA updates.
How do I add 2.5 & 2.6 to my active subscription?
Please navigate to your profile -> click "Plan" in the sidebar -> click "Edit options" button -> choose the ad-ons you'd like to add to your service.
Who is eligible for the OS 2.5 update?
All Ocean Loop customers are eligible for the 2.5 update. To ensure a smooth process, updates must be installed in sequential order. This means your vehicle needs to be on version 2.2.3 before the 2.5 update can be delivered. Updates are released over the air (OTA) on a first-come, first-served basis
I’ve paid for OS 2.5. When will the update take place?
Please allow 2–3 business days for the download/update icon to appear on your Ocean display after payment is confirmed.
When will I get OS 2.6 and Hardware?
OS 2.6 and the related hardware are expected to start rolling out in late October or early November. We really appreciate your patience and understanding as we work to bring this new feature to you. 12:56
Can I still drive while the update is downloading?
Yes. Your Ocean is safe to drive while the update is downloading in the background.
What to do once the update notification appears?
1. Accept the Terms and Conditions displayed on your screen. 2. Once the installation is initiated, the vehicle cannot be driven; please follow the on-screen instructions carefully. 3. Allow approximately 1 hour for the installation to complete while the vehicle remains stationary.
How will I know the update is complete?
Once installation is finished, your Ocean will restart, and you will see confirmation that OS 2.5 has been successfully applied.
Haven’t seen the update icon after 3 business days?
If you do not see the update icon after the expected timeframe, please contact our support team at https://ocean.ovloop.com/contact for assistance.
Is it safe to leave 3rd-party OBD2 dongle plugged in?
Most OBD2 adapters lack intelligent power management and continue to draw power from the 12V battery even when the vehicle is off—unlike components such as the infotainment system or cabin lights, which shut down automatically. In many electric vehicles, the 12V system plays a critical role in monitoring the status and health of the high-voltage battery. If the 12V battery voltage drops too low, it can trigger system errors or disrupt the vehicle’s ability to manage its high-voltage systems. This can lead to safety-critical malfunctions or operational issues, such as startup failure or loss of access to electronic systems.
Why does my lock/unlock sound reset?
This is a known issue. To keep your preferred sound, reselect it and set your vehicle’s energy standby timer to 24 hours. Note: your ICC resets every Sunday, which may cause the sound to revert—simply reapply your preferred sound if needed.
How long does Ocean Loop activation take?
Activation isn’t instant, but it’s a quick and predictable process: Step 1 – T-Mobile and Cloud connectivity vehicle service setup (24–48 business hours) - We activate your Ocean’s data line with T-Mobile. - No action is needed from you. Step 2 – Over-the-air update to OS 2.2.3 (7–10 business days after service is live) - You’ll receive an email invitation to opt in to the update. - Once you confirm, your Ocean will receive the 2.2.3 update on a scheduled date. Step 3 – O Loop app invite (after 2.2.3 is installed) - You’ll get an email invite to join the O Loop app. - Follow the steps in the app to connect your Ocean and enable Phone-as-Key. Tip: Keep an eye on your inbox (and spam folder) for your O Loop invite after the update completes.
What is the OTA Update Scheduling Process?
To ensure a smooth and efficient update experience, we follow a structured process to identify eligible vehicles, notify customers, and coordinate the OTA deployment. Here's how it works: 1. Identify Eligible Vehicles We begin by pulling a list of Vehicle Identification Number (VIN) from our existing Ocean Loop customer database. 2.Screen for Compatibility Each VIN is screened against the update’s technical requirements to determine compatibility. This includes checking software versions, hardware configuration, and other necessary preconditions. 3.Send Invitation to Eligible Customers For vehicles that meet the update criteria, we send a personalized email invitation to the customer. This email includes details about the update, along with the proposed date and time for the deployment. 4. Customer Confirmation Window Customers are given 2 days to respond with a “Yes to Update” confirmation. This ensures that their vehicle will be parked and ready for the OTA at the scheduled time. 5. Monitor Responses and Prepare for Deployment We track confirmations and follow up with any customers who haven’t responded. For those who opt in, we finalize the update schedule and include their vehicle in the deployment batch. 6. Deployment and Post-Update Support On the scheduled date, we initiate the OTA update. If any issues arise during the process, we notify the customer, especially if the issue requires extra time to resolve or their intervention.
O Loop app sign-in, pairing, or Phone-as-Key issues
Some users may experience sign-in hiccups, pairing issues, or unstable Bluetooth (BLE) connections. These are often due to session data not fully clearing after logout. Quick Fix (works for most issues): 1. Uninstall the O Loop app. 2. Reinstall the latest version (v1.1.0) from the App Store or Google Play. 3. Open O Loop and sign in. 4. If your password reset email link doesn’t work, reinstall the app and use “Forgot password” directly in the app. Known issues & workarounds 1. Password reset link doesn’t work → Uninstall → reinstall v1.1.0 → “Forgot password” in-app. 2. After pairing, app still shows “Link my EV” → Uninstall → reinstall v1.1.0 → sign in again. 3. Some commands don’t run → Another app (like OceanLink Pro) may be connected to your Ocean. Force close both OceanLink Pro and O Loop, then open O Loop only.
Bluetooth (BLE) still won’t connect or is unstable?
Try these steps in order: 1. Force close and relaunch O Loop. 2. Confirm your Ocean is running OS 2.2.3. 3. Check your phone settings: a. Bluetooth is ON. b. O Loop has Bluetooth permissions (on Android: Location and Nearby devices). 4. Eliminate conflicts: a. Make sure no other app is connected via BLE to your Ocean. b. Move away from clusters of other BLE devices before retrying.
Will features be removed if I unsubscribe?
No. Updates already installed remain active.
Why is my 12V monitor SoC higher than OS 2.5?
The core difference lies in accuracy and integration. The Ocean's 12V IBS (Intelligent Battery Sensor) is installed inline with the battery's current path, allowing it to precisely measure all electricity entering and leaving the battery (input/output). This enables it to calculate the true State of Charge (SoC) and State of Health (SoH) by tracking charge history, temperature, and current flow with high fidelity, integrating this crucial data directly into the vehicle's computer systems for proactive power management of an AGM Battery. In contrast, an aftermarket monitor that is not inline typically relies only on a simple voltage reading taken at the battery terminals. While this gives a basic indicator of charge, it cannot accurately calculate the cumulative energy flow, making it less reliable for determining the battery's actual remaining capacity or long-term health.
Which software versions are available now?
2.2.1: Safety patches (T.REX 1.3.35) 2.2.2: Adds ICC49 2.2.3: ECC, AMP, BCM, PKC, VSP, OHC improvements
What’s coming next?
OS 2.5 (ETA: 2nd half of Sept, 2025): Infotainment upgrades, torque vectoring, standby mode, visual/audio updates, CID fixes, and Wi-Fi hotspot support OS 2.6 (ETA: Oct, 2025): Android Auto & Apple CarPlay via hardware kit
Will 2.5/2.6 be included in my base subscription?
No. They will require a one-time fee as indicated in our pricing section above.
Is there a 2.4 update?
No. You will go directly from 2.2.3 to 2.5 when available.
What if an OTA update fails?
You may be referred to a certified partner for in-shop updates.
What does the new app do?
Secure remote unlock/start, OTA status, vehicle status, PKC, improved access security
When will the app launch?
Targeting Mid-Late July 2025. Included with subscription.
Is my data secure?
Yes. OV Loop uses encrypted data channels and secured app protocols.
Are third-party tools supported?
No. Legacy APIs have been disabled for security. Only the Ocean Loop mobile app is supported.
Can I opt out of updates or rollback software?
- You may request to delay certain non-critical updates. - Once installed, updates cannot be rolled back.
Will GPS, music, and infotainment work?
Yes. Cloud connectivity restores these features.
What’s the difference between OS 2.5 and 2.6?
OS 2.5 delivers major infotainment, performance, and user interface upgrades that will only be supported via OTA without additional hardware. OS 2.6 builds on 2.5 by adding Apple CarPlay and Android Auto support, but requires a USB hardware kit and can only be installed via OTA. It will introduce phone mirroring, voice assistant support (Siri, Google Assistant, Alexa), and deeper media integration.
What if my car can’t receive updates remotely?
You’ll be referred to a certified repair provider in our partner network.
What’s after OS 2.6?
Planned updates may include: - One-Pedal Drive - Enhanced ADAS features - Infotainment personalization
Will future updates cost extra?
Yes. OS 2.6 will be optional add-on, priced separately from the base subscription. Pricing will be communicated in advance.
How do I get my recall addressed?
OV Loop does not manage recall service. For assistance, please direct your inquiries to oceanrecalls@fiskerinc.com
How do I request a recall-related reimbursement?
OV Loop does not manage reimbursement processing. For assistance, please direct your inquiries to oceanrecallrefunds@fiskerinc.com
What software version will I receive if I sign up?
You will receive software versions up to 2.2.3.
Will the upgrade include PKC21?
PKC20 is included in version 2.2.3.
What if the OTA update bricks my car?
There are multiple reasons that may cause a car to be bricked during or after an OTA update. Some cars have been built in a way that they simply don’t support an OTA update, and we do not know which specific cars these are. Vehicle conditioning is very important before the OTA update is pushed. Having a healthy 12V battery and good connectivity is also very important and is more within the Ocean owner’s control.
Timeline for further European software versions?
The features promoted for versions 2.5 and 2.6 apply for the European version as well.
Do v2.5 and v2.6 follow the same timeline in Europe?
Yes. The indicative timeline is: - 2nd half of Sept, 2025 for version 2.5 - Oct, 2025 for version 2.6
Do you have repair partners available in Europe?
We are in the final stages of building our support network with our European partner and should have more information in the upcoming weeks.