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Privacy Policy

Provided by OV Loop, Inc. & Subsidiaries ("OV Loop, Inc.")
Effective Date: 05/28/2025

OV Loop, Inc. ("OVLoop," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information in connection with our Ocean Loop subscription service and any related mobile applications or online portals (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly:

• Name
• Email address
• Phone number
• Vehicle Identification Number (VIN)
• Billing and payment information (via third-party processors)

b. Information We Collect Automatically:

• IP address and browser/device data
• Usage and activity logs on the web portal or mobile apps
• Vehicle location, time, and performance data
• Diagnostic and telematics data
• Mobile device identifiers and app interaction data (if applicable)

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Perform vehicle diagnostics and deliver over-the-air ("OTA") updates
• Send account alerts, customer support messages, and service notices
• Monitor, analyze, and improve the functionality and performance of the Service
• Comply with legal and regulatory obligations
• Prevent fraud and enforce our Terms of Service

3. How We Share Your Information

We may share your information with:

a. Service Providers:

• Third-party payment processors
• Hosting providers
• Analytics and diagnostic tools

b. Legal and Regulatory Authorities:

• To comply with a legal obligation, court order, or government request
• To enforce our Terms of Service or protect our rights or property

c. Business Transfers:

• In connection with a merger, acquisition, reorganization, assignment, or asset sale, your information may be transferred as part of that transaction

We do not sell or rent your personal information to third parties.

4. Data Retention

We retain your information as long as necessary to:

• Provide the Service
• Comply with our legal obligations
• Resolve disputes and enforce our agreements

Diagnostic data may be retained for longer periods to support safety, analytics, and product improvement.

5. Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no system is completely secure. We cannot guarantee the security of your data transmitted through the Service.

6. Your Choices and Rights

You may:

• Update your account information through your user portal
• Opt out of non-essential communications
• Disable app permissions on your mobile device
• Cancel your subscription at any time

Note: Some core features may not function properly if data sharing is disabled.

Over-the-Air Updates and User Control

As part of providing the Service, we may deliver software updates or configuration changes to your vehicle systems via over-the-air (OTA) delivery. These updates may be necessary for functionality, diagnostics, or compatibility.

You may have the ability to:

• Accept or decline certain non-essential OTA updates, depending on your system settings and the type of update.
• Be informed when critical or required updates are being deployed.

Please note that:

• Installed updates are final and cannot be rolled back to a previous version.
• Declining updates may impact your access to specific features or limit OV Loop's ability to provide diagnostics, support, or compatibility with future services.

If you are a resident of the European Union (EU) or European Economic Area (EEA), you also have the following rights under the General Data Protection Regulation (GDPR):

• The right to access, correct, or delete your personal data
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent at any time (where applicable)
• The right to lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at support@ovloop.com

7. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

8. Third-Party Links and Services

Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy practices.

9. International Users and GDPR Compliance

The Service is primarily intended for users in the United States. However, if you are accessing the Service from other regions, including the EU/EEA, your personal data may be transferred to and processed in the United States or other countries with different data protection standards.

For transfers from the EU/EEA, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure your personal data receives adequate protection as required by GDPR.

We process personal data under the following lawful bases as outlined in Article 6 of the GDPR:

• With your consent
• To fulfill our contractual obligations to you
• To comply with legal obligations
• For our legitimate interests, such as fraud prevention, service improvement, or customer support

10. Data Portability and Account Provisioning

We may export and use the personal data you provide (such as name, email, phone number, VIN, and diagnostic information) across OV Loop Inc.'s internal systems, cloud infrastructure, and affiliated services.

This includes the ability to:

• Transfer your data between systems operated by OV Loop Inc. and its service providers;
• Use your data to create or prefill user accounts on additional services, mobile apps, or portals we offer that are designed to improve your connected vehicle experience;
• Contact you about onboarding or accessing such services using your submitted contact details.

These activities are conducted under appropriate legal bases (e.g., contractual necessity or legitimate interests) and are protected by technical, administrative, and legal safeguards. We do not sell your personal data to unaffiliated third parties.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be effective as of the date listed above. We will notify you of material changes via email or within the Service.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or wish to exercise your rights under applicable privacy laws, please contact us at:

OV Loop, Inc.

73 Holton St

Woburn, MA 01801, USA

Email: support@ovloop.com

Terms of Service

Ocean Loop Subscription – Provided by OV Loop Inc.
Effective Date: 09/19/2025

These Terms of Service ("Terms") govern your access to and use of the OceanLoop subscription service and any associated or future mobile applications (the "Service") provided by OV Loop Inc., a Delaware corporation, with offices at 73 Holton St, Woburn, MA 01801, USA ("Company," "we," "us," or "our").

By accessing or using the Service, you ("you" or "User") agree to be bound by these Terms. If you do not agree, do not use the Service.

Services

The Service includes cloud-based functionality to support eligible Fisker vehicles, including:

• Reconnection of 4G/LTE vehicle connectivity
• Over-the-Air (OTA) software updates
• Accurate time and geo-location synchronization
• Remote diagnostics and vehicle health monitoring
• Customer support and account management communications
• Access and interaction through any current or future mobile applications provided by OV Loop Inc.

OV Loop reserves the right to modify, suspend, or discontinue any component of the Service at its sole discretion and without liability. Features and availability may vary depending on vehicle model, hardware compatibility, software version, and geographic location.

You acknowledge that OTA updates and diagnostic data collection are essential components of the Service. By using the Service, you expressly consent to:

• The transmission and receipt of software updates to your vehicle without prior notice, which may modify, enhance, or disable certain functionalities.
• The automatic collection, analysis, and storage of diagnostic, performance, and behavioral data from your vehicle, which may include location, usage patterns, system status, and component data.

To the fullest extent permitted by law, OV Loop disclaims all liability for any damages, including but not limited to data loss, system malfunctions, or disruptions arising from OTA updates or diagnostic processes. You understand and agree that OTA updates may be necessary for the continued operation and security of your vehicle's software systems. The Service, including over-the-air (OTA) updates and diagnostics, is provided on a commercially reasonable, best-efforts basis.

Eligibility & Registration

To subscribe to or access the Service, you must:

• Be at least 18 years old
• Provide accurate personal information including full name, email address, phone number, and VIN
• Maintain a valid payment method on file

You are responsible for ensuring the accuracy of your registration data. By registering, you authorize OV Loop to use your contact information for account-related communication and support.

Intended Use

The Ocean Loop service is a B2C service intended solely for use by natural persons (individual human users) who own or operate eligible Fisker Ocean vehicles.

By subscribing to or using the Service, you represent and warrant that you are a real individual and not acting on behalf of a company, business, or other legal entity.

We do not offer or authorize use of the Service by businesses, commercial fleets, or corporate entities.

Use of the Service in a commercial context, or by any organization, enterprise, or non-individual party, is expressly prohibited and constitutes a violation of these Terms.

License and Restrictions

Subject to these Terms, OV Loop grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Service solely in connection with your authorized vehicle(s) for personal, non-commercial use.

You may not:

• Reverse engineer, decompile, disassemble, or derive source code from any portion of the Service
• Access or use the Service in any way that violates applicable laws or third-party rights
• Resell, sublicense, or distribute the Service or related software without written authorization
• Use automated means or scraping tools to access Service data or content

Subscription Fees and Billing

The Service is available via an annual subscription at $499/year. By subscribing and/or paying for the additional add-on services:

• You authorize OV Loop or its third-party payment processor to charge your payment method on a recurring monthly basis until cancellation.
• All charges are non-refundable unless otherwise required by law.
• You may cancel at any time; your subscription will remain active until the end of your billing period.

We reserve the right to change pricing or features with advance notice via email or in-app communication. Continued use after such changes constitutes acceptance.

Service Limitations

Service performance depends on factors beyond OV Loop's control, including but not limited to cellular coverage, software compatibility, network availability, and geographic location. The Service, including over-the-air (OTA) updates and diagnostics, is provided on a commercially reasonable, best-efforts basis and may be temporarily suspended for maintenance, upgrades, third-party outages, or unforeseen technical issues.

You acknowledge and agree to the following:

• OV Loop is not liable for the performance, health, or safety of your vehicle, nor the success or reliability of any OTA update or diagnostic action, in the event your vehicle has been modified, serviced, or altered using any third-party software, hardware, or repair services not expressly approved by OV Loop.
• In such cases, OV Loop makes no guarantees regarding the outcome or functionality of the Service, and you accept full responsibility for any performance issues, malfunctions, or failures that may result.
• Any corrective repairs or technical support required due to unauthorized modifications will not be included as part of your subscription or update fees. You may be referred to an OV Loop–authorized third-party service center for resolution, and you will be solely responsible for any associated costs.

You also understand that the Service does not guarantee continuous uptime, availability, or uninterrupted delivery of updates and does not replace vehicle insurance, emergency response systems, or professional servicing.

User Data and Privacy

We collect, use, and process user data as described in our Privacy Policy. If you are an EU/EEA resident, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Depending on the context, this includes processing necessary to perform a contract, based on your consent, to comply with legal obligations, or for our legitimate interests.

Your personal data may be transferred to and stored in the United States or other jurisdictions outside the EU/EEA. Where we do so, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data.

You have rights under GDPR, including:

• Right to access and correct your personal data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to or restrict processing
• Right to withdraw consent
• Right to lodge a complaint with a Data Protection Authority

For more information, please see our Privacy Policy

Mobile Applications

If you access the Service through a mobile application, you also agree to:

• Comply with Apple App Store or Google Play terms of service
• Receive updates or features pushed via the app
• Allow notifications for service-related alerts

Mobile apps may collect device information and diagnostic logs for performance and troubleshooting. You may disable push notifications through your device settings.

Disclaimer of Warranties

The Service is provided "as is" and "as available." OV Loop makes no representations or warranties, express or implied, regarding:

• Accuracy or completeness of data
• Continuous or uninterrupted access
• Suitability for any specific purpose
• Compatibility with third-party products or services

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

Limitation of Liability

In no event shall OV Loop Inc. or its affiliates be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of data, vehicle malfunction, or business interruption.

Our total liability under these Terms shall not exceed the total subscription fees paid by you in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless OV Loop Inc., its officers, employees, contractors, affiliates, and service providers from any claims, liabilities, damages, and expenses (including legal fees) arising from:

• Your use or misuse of the Service
• Violation of these Terms
• Infringement of third-party rights

Dispute Resolution and Arbitration

All disputes, claims, or controversies arising from or related to these Terms or the Service shall be resolved by binding arbitration under the rules of the American Arbitration Association. Arbitration shall take place in Wilmington, Delaware, and shall be governed by Delaware law.

You waive the right to trial by jury and agree that any arbitration will be conducted on an individual basis only (no class actions).

Modification of Terms

We reserve the right to modify these Terms at any time. Updates will be posted within the Service and take effect upon your continued use. If you do not accept changes, you must discontinue use and cancel your subscription.

General Terms

• These Terms constitute the entire agreement between you and OV Loop regarding the Service
• If any provision is found unenforceable, the remainder shall remain in effect
• You may not assign your rights without OV Loop's written consent
• Failure to enforce any provision shall not constitute a waiver

Contact Information

OV Loop Inc.

73 Holton St

Woburn, MA 01801, USA

Email: support@ovloop.com

By using the Service, you acknowledge that you have read, understood, and agreed to these Terms.